Returns can be accepted within 10 days of delivery, provided you have a Return Authorization # and the items are in their ORIGINAL CONDITION (unworn, unwashed and with all tags still attached).
Send an email to: email@example.com to request a Return Authorization # or for more information.
Once we receive the item(s) at our Head Office [with all the tag(s) still attached and in unworn and unwashed condition], we will process a refund for the returned unit(s), less a 15% restocking fee, within 2-5 business days to your original form of payment.
Once we receive the item(s) at our Head Office [with all the tag(s) still attached and in unworn and unwashed condition], we will provide you with a discount code for the full amount which can be applied to your next order and will be valid for 6 months. You should receive the coupon code within 2-5 business days of us receiving your return.
In the event you would like to exchange (a regular-priced, in-stock and non-gusseted item) for a different size or style, the restocking fee does not apply.
Online returns and exchanges cannot be processed in-store and will not be accepted without a Return Authorization # which we provided to you.
Exchanges or store credits will be issued within 10 days of purchase. Store credits are valid for one year only and cannot be reissued. No refunds.
Only regular-priced, in-stock items may be exchanged or returned. Items offered for pre-order are all final sale as we do not stock them in stores. All discounted items, all gusseted items like panties, bodysuits, swimwear - are always a final sale.
Please ensure that you are ordering your correct size. If you are unsure of your bra size, please check out the following video How To Measure Your Bra Size, or one of our professional fit specialists will be happy to assist you. Simply call us for a fit consultation during weekday office hours at: 416-913-7991 ext:22 or book an appointment for any of our stores.