Empreinte Carolyn
Empreinte Carolyn
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Online Purchases
*Only regular-priced, in-stock items which do not have a gusset may be exchanged or returned. Select items offered for pre-order are final sale if we do not stock them in stores. All discounted items, all gusseted items such as panties, bodysuits, swimwear, hosiery - are always a final sale.
Exchanges and Returns may be accepted within 10 days of delivery. Exchanges/Returns will not be processed or accepted unless you have a Return Authorization # provided to you and the non-gusseted items are in their ORIGINAL CONDITION (unworn, unwashed and with all tags still attached).
In the event you would like to exchange (a regular-priced, in-stock and non-gusseted item) for a different size or style, the restocking fee does not apply.
Online returns and exchanges cannot be processed in-store and will not be accepted without a Return Authorization # which we provide to you.
Please ensure that you are ordering your correct size. If you are unsure of your bra size, please check out the following video How To Measure Your Bra Size, or one of our professional fit specialists will be happy to assist you. Simply call us for a fit consultation during weekday office hours at: 416-913-7991 ext:22 or book an appointment for any of our stores.
In-store Purchases
Exchanges or store credits will be issued within 10 days of purchase. Store credits are valid for one year only and cannot be reissued. No refunds.